Delivery & Shipping
We aim to dispatch orders within 1-5 working days. We unfortunately do not ship on weekends or holidays. Please also note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. If that is the case we will notify you to let you know within 7 working days.
Please be sure to check that your mailing address is correct. Please also update your home mailing address or a work address as soon as possible (sorry we cannot ship to PO Boxes)
If your order is small it will be sent by post tracked and signed for and delivered by your local postman. For all other deliveries, we will send via courier. There will need to be someone at the location to sign for the parcel (s) and accept your delivery.
If no-one is in, the postman or courier driver should leave a calling card and state that the goods will be re-delivered or will have been dropped off at your local post office or courier depot for your pick up.
If you are unsure whether or not you will be able to accept the delivery, we recommend delivering to an alternative location (i.e. a work address)
All mailed products are sent tracked and signed for, to ensure customer confidence and security hence slightly higher costs than standard deliver.
For very urgent orders, please contact us and we will do our best to help with next day delivery. Please feel free to send us your post code/zip code and we can send you a quote.
Contact us for multiple order shipping discounts. We currently only ship within the UK and Internationally, for other countries.
If your item is returned due to postal service being unable to deliver the item, you will need to pay for the item to be shipped and dispatched again.
International shipping typically takes 5-10 days depending on its destination and how long it takes to process through Customs (which always varies.) No courier company guarantees their shipping times and from time-to-time there are significant delays in Customs.
Orders are dispatched via Royal Mail and should reach you in approximately 5-7 working days. For urgent international orders, please contact us. Please note that there are restrictions on some products.
REST OF THE WORLD
Orders are dispatched via Royal Mail and should reach you in 7-10 working days. For urgent international orders, please contact us. Note that there are restrictions on some products.
From time to time International buyers are forced to pay customs fees and/or taxes that are levied on many packages being imported into some countries. Sellers are unable to predict what fees, if any, certain countries will apply. Sellers are not responsible for unexpected customs fees or taxes so this would be the responsibility of the buyer. Just a heads up!
For very large or bulky orders going to countries outside of the UK, additional shipping charges may apply, this will be confirmed via email before dispatch.